Frequently Asked Questions

OUR PRODUCTS


Where are your belts made?

All our belts are made in Italy using Italian leather. We are passionate about Italian-made products and work directly with trusted manufacturers in Italy.


What type of leather do you use?

We use a range of Italian leathers, including smooth leather, grained leather, suede, nubuck and printed leathers, depending on the individual design.

Our leather is sourced through trusted Italian tanneries and selected for its quality, character and suitability for belt making.


Are your belts made from real leather?

Yes. Our belts are made from genuine Italian leather. We do not use synthetic leather or plastic as a substitute for leather.

As leather is a natural material, variations in grain, texture and colour are normal and are part of the character of the leather.


How do I choose the correct belt size?

Our belt sizes are based on the waist measurement where you intend to wear the belt, rather than simply your trouser size.

For the most accurate fit, measure around your waist with your trousers on and at the position where you normally wear your belt.

Please see our Sizing Chart for full measurements and guidance.

If you are between sizes, we recommend choosing the larger size rather than a belt that may only just fit.


Can I change the buckle on my belt?

The buckle is stitched into a leather tab, which is then securely attached to the belt strap with a screw. While it is technically possible to remove, it is not designed to be easily changed or swapped.


Will the colour of my belt be exactly the same as the photograph?

We make every effort to photograph our belts as accurately as possible. However, leather is a natural material and colours can vary slightly between individual hides.

The appearance of colours can also vary depending on your screen, monitor or device settings.


YOUR ORDER


I have received the wrong item — what should I do?

Please contact our Customer Services Team as soon as possible with your order details. We will investigate the issue and advise you on the appropriate resolution.

We apologise for any inconvenience this may have caused.


Can I cancel my order?

If you need to cancel your order, please contact our Customer Services Team as soon as possible.

Please note that we cannot cancel orders once they have been dispatched.


Can I change my order after placing it?

If you need to make a change to your order, please contact us as soon as possible.

We will always do our best to help, but changes cannot be guaranteed once an order has been processed or dispatched.


What should I do if my order arrives damaged?

Please contact our Customer Services Team as soon as possible and provide details of the damage, together with photographs where appropriate.

We will investigate the issue and advise you on the next steps.


DELIVERY

How long will my order take to arrive?

Delivery times depend on your destination and the delivery service selected.

Our estimated delivery times are:

  • UK Standard Delivery: 3–5 working days from dispatch.

  • UK Express Delivery: Next working day from dispatch, subject to order cut-off times.

  • Europe: 5–7 working days from dispatch.

  • USA: 7–10 working days from dispatch.

  • Australia: 7–10 working days from dispatch.

  • Rest of World: Approximately 10–12 working days from dispatch.

Orders are normally prepared and dispatched within 2–3 working days, excluding weekends and UK bank holidays.

Delivery times are estimates and may occasionally be affected by customs processing, postal delays or periods of high demand.

For full details, please see our Delivery Information page.

Do you offer free delivery to the USA?

Yes. We offer FREE delivery to customers throughout the United States.

Orders are dispatched from the UK, with estimated delivery within 7–10 working days after dispatch.

All USA orders are sent Delivery Duty Paid (DDP), meaning applicable import duties and taxes are covered by Italian Belt Company.

US customers do not have additional import duties or taxes to pay upon delivery.

Do you offer free delivery to Australia?

Yes. We offer FREE delivery to customers throughout Australia.

Orders are dispatched from the UK, with estimated delivery within 7–10 working days after dispatch.

Applicable import duties and taxes are covered by Italian Belt Company.

Australian customers do not have additional import duties or taxes to pay upon delivery.

Will I receive tracking information?

Yes. Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please remember that tracking updates can sometimes take a little time to appear after an item has entered the postal network.

Do you ship internationally?

Yes. Italian Belt Company ships handmade Italian leather and suede belts to customers around the world.

We offer FREE delivery to the USA and Australia, with applicable import duties and taxes covered.

Delivery charges for other international destinations are displayed at checkout.

For more information, please visit our Free USA & Australia Delivery page.

Will I have to pay customs charges or import taxes?

USA and Australia: No additional import duties or taxes are payable by customers upon delivery. Applicable charges are covered by Italian Belt Company.

Europe and other international destinations: Orders are not generally shipped Delivery Duty Paid (DDP). Depending on the destination, local customs duties, import taxes or other charges may apply and are the responsibility of the customer.

Please see our Delivery Information page for further details.


RETURNS & EXCHANGES


What is your returns policy?

We offer a 30-day return period for full-price items.

Sale items must be returned within 14 days.

Items must be returned unused and in their original resalable condition, with original packaging and tags where applicable.

Please contact our Customer Services Team if you wish to return an item and we will provide the relevant return information.


Who pays for return postage?

Unless an item is faulty or we have made an error with your order, the cost of returning an item is the responsibility of the customer.

We do not offer free returns.


Can I return a belt if I have ordered the wrong size?

Yes. Provided the belt is unused and in its original resalable condition, you can return it within the applicable return period:

30 days for full-price items

14 days for sale items

Return postage is the customer's responsibility.


Can I exchange my belt for another size?

Please contact our Customer Services Team before returning your belt and we will advise you on the best way to arrange an exchange.


PAYMENTS & PROMOTIONS


What payment methods do you accept?

We accept the payment methods available at checkout. The options displayed will depend on your location and the payment services available at the time of purchase.


Why can't I use a promotional code?

Unfortunately, all sale and outlet products are excluded from qualifying for online promotional codes.

Where a promotional code has additional terms or exclusions, these will be stated with the relevant offer.