Refund policy

Returns & Refunds

If you are not entirely satisfied with your purchase, you may return the item for a refund, subject to the conditions below.

We are unable to offer exchanges. If you require a different size, colour or style, please return the original item for a refund and place a new order.

Standard Returns

Items purchased at full price must be returned within 30 days of delivery.

Please contact our Customer Services Team before returning an item. We will provide you with a returns form and authorisation code.

Please complete the returns form and include it with your return, stating the item being returned and the reason for the return.

Return postage is the responsibility of the customer and returns are not free. We recommend obtaining proof of postage or tracking when returning an item, as we cannot accept responsibility for items lost in transit.

Items must be returned in a saleable condition, with all original tags and packaging retained where applicable. We reserve the right to reduce or refuse a refund where an item has been used, damaged or handled beyond what would reasonably be permitted when inspecting the item.

Refunds

Once your return has been received and inspected, we will process your refund.

We aim to process returns within 7 days of receipt, although this may take slightly longer during particularly busy periods.

Where you are exercising your statutory right to cancel an online order, your refund will include the cost of the standard delivery service originally selected. Any additional cost paid for an upgraded delivery service will not be refunded.

Sale Item Returns

Sale items purchased online must be returned within 14 days of delivery.

If you wish to return a sale item, please contact Customer Services within 7 working days of receiving the goods and return the item within the 14-day return period.

We do not accept returns of sale items after 14 days, except where the item is faulty or otherwise covered by your statutory consumer rights.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or not as described, please contact us as soon as possible before returning it.

Your statutory consumer rights are not affected by this policy.