Returns & Exchanges

We want you to be happy with your purchase. If you change your mind or the item isn't quite right, you can return it for a refund in accordance with the terms below.

Returns

Our standard return period is 30 days from the date of delivery.

If you would like to return an item, please contact us first. We will provide you with our returns form and return instructions.

Please note that return postage is the responsibility of the customer and returns are not free. We recommend using a tracked service and retaining your proof of postage until your return has been received and processed.

Items must be returned in unused and saleable condition, with all original tags and packaging retained where applicable.

Once we receive your return, please allow up to 7 days for the item to be inspected and your refund to be processed. Processing times may occasionally be longer during particularly busy periods.

Exchanges

Unfortunately, we are unable to process direct exchanges.

If you would like a different size, colour or style, the easiest option is to return your original item for a refund and place a new order for the replacement.

Sale Items

Sale items have a 14-day return period.

For sale items purchased online, please contact Customer Services within 7 days of receiving your order if you wish to return the item, and the item must be returned within 14 days of delivery.

We do not accept change-of-mind returns for sale items after the 14-day return period.

Sale items remain covered by your statutory rights. If an item is faulty, not as described or otherwise does not meet your statutory rights, please contact us and we will be happy to assist.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or not what you ordered, please contact us as soon as possible before returning it.

We will assess the issue and advise you of the appropriate resolution.

Your statutory consumer rights are not affected by this returns policy.